At www.solejeto.shop, we prioritize swift and secure delivery for all your footwear needs. Our team processes orders with meticulous care, ensuring your selected styles—whether designed for rugged outdoor adventures or sophisticated urban wear—reach you in pristine condition. We partner with trusted logistics providers to maintain reliability across every step of the journey, from warehouse dispatch to final delivery.

Orders are typically processed within 1–3 business days, excluding weekends and holidays. Delivery timelines vary based on your location and shipping method. While most domestic shipments arrive within the estimated window, international deliveries may require additional transit time due to customs clearance. Seasonal peaks or unforeseen carrier delays could occasionally extend these estimates.

We offer the following shipping options:

Standard Shipping (10–15 Business Days): $15 for orders totaling $0–$60.
Free Shipping (10–15 Business Days): Applies to orders of $60 or more, with no shipping fees up to $9999.

We currently ship to the United States, Canada, the UK, and most EU countries. Unfortunately, we cannot deliver to remote regions, certain islands, or countries with restrictive import policies. During checkout, enter your address to confirm eligibility. For inquiries about specific destinations, contact our support team.

Once your order ships, you’ll receive a confirmation email with a tracking number and a link to monitor progress. For real-time updates, log in to your account or use the carrier’s website directly. If tracking information doesn’t update within 48 hours of shipment, please notify us.

While rare, delays can occur due to weather, customs, or carrier issues. If your package exceeds the estimated delivery window, contact us at [email protected] with your order number. For lost shipments, we’ll initiate an investigation with the carrier and arrange replacements or refunds as applicable.

International orders may incur customs fees, taxes, or import duties determined by your local authorities. These charges are the customer’s responsibility and are not included in the order total. We recommend checking your country’s regulations before placing an order to avoid unexpected costs. Note that customs clearance times are beyond our control.